Help Center Welcome
The People's United Bank Help Center provides instructions for the Online Banking System and Mobile Banking. You can also find answers to your questions.Most Popular Questions
How Tos
- I can't find my January transactions in my Recent Activity, where are they?
- I'm trying to reset my online banking password and its asking me for my debit card information. I don't have a debit card so how can I reset my online banking password?
- How do I enroll into online banking?
- How do I stop a check?
- How do I dispute fraudulent transactions on my account?
- How do I download my transactions to Quicken and other financial management programs?
- How do I dispute a bill payment fraud or error?
- How do I reset my password to unlock my account?
- How do I retrieve my User ID?
- How do I make a transfer?
- How do I register my phone for mobile web banking?
- How do I install the Mobile Application?
- How do I enroll my phone for Text Banking?
- How do I enroll for Mobile Banking if my device is not have a phone number?
FAQs
- What is my Routing Number/Transit Number/ABA Number?
- Do you charge for online banking?
- What is Mobile Banking?
- Are there any fees or charges with mobile banking?
- What mobile devices are supported?
Technical Support
Getting Started
How To
FAQs
- What exactly can I do once my profile is created?
- Do you charge for online banking?
- Does it take alot of time to setup an online profile?
Technical Support
Login Process
How To
- How do I login to my online banking account?
- How do I reset my password to unlock my account?
- How do I retrieve my User ID?
FAQs
- Where do I enter my password on peoples.com?
- Why did I get an email that my account has been locked?
- What are the password restrictions?
- What are the personalized watermark and phrase?
- What are Confirmation Questions?
- Why am I being asked to "register my computer" when I login?
- Who else can view my account information?
- Why can't I login to my account?
- I'm trying to reset my online banking password and its asking me for my debit card information. I don't have a debit card so how can I reset my online banking password?
Account Preferences
How To
FAQs
Balances and Transactions
How To
- How do I dispute fraudulent transactions on my account?
- How do I get to the accounts overview page?
- How do I view activity on my account?
- How do I view account information?
- How do I search Transaction History?
- How do I view details about my transactions?
FAQs
Bill Pay
How To
- How do I dispute a bill payment fraud or error?
- How do I add new bill payment payees?
- How do I edit or cancel pending bill payments?
- How do I setup automatic bill payments?
- How do I check previous payments I've made or a bill payment report?
- How do I review accounts to be used for payments?
- How do I add bill payment funding accounts?
- How do I enable an account I just added to my profile for bill payments?
FAQs
- When can I start paying bills from a new account I just added to my profile?
- Why hasn't my merchant processed my payment?
- What is the difference between a "Completed", "Sent" and "Cleared On" status for my bill payment?
- Why does my Bill Payment description show up as an "ACH" transaction from "Metavante Corp"?
- Why did my bill payment overdraw my account?
- Why was my payment sent a day later than when I scheduled it?
- Why does my "Sent On Date" differ from the date my account was debited?
- How long does it take to add new payees to my list?
- What is an E-Bill?
- Why is my E-Bill not setup?
- Why did my existing recurring payment series get deleted when I modified it?
Technical Support
Quicken
How To
Transfers
How To
- How do I make a transfer?
- How do I find scheduled transfers?
- How do I edit transfers?
- How do I delete a transfer?
- How do I request a transfer to and from my brokerage account?
- How can I transfer from my Home Equity Line?
FAQs
Statements
How To
- How do I access my statements online?
- How do I turn off paper statements?
- How do I change statement delivery method?
- How do I print my statements?
FAQs
Checks
How To
- How do I put a stop payment on a check?
- How do I access the Scheduled Stop a Check Requests page?
- How do I delete a stop a check request?
- How do I view check images?
- How do I view multiple checks at one time?
FAQs
Alerts
How To
FAQs
Mobile Banking Overview
How To
- How do I enroll for Mobile Banking if my device is not have a phone number?
- How do I disable or remove my mobile device?
- How do I re-enable my device?
- How do I clear the cache, cookies or history on my device?
FAQs
- I can't find my January transactions in my Recent Activity, where are they?
- What is Mobile Banking?
- What mobile devices are supported?
- Can I sign up for Mobile Banking if I'm not enrolled in online banking?
- Are there any fees or charges with mobile banking?
- What if my device is lost or stolen?
- What happens if I get a new phone or change phone numbers?
- Do activation codes expire?
- I am locked out of my account, what can I do?
- Can I login on my mobile device using my temporary password?
Technical Support
Mobile Website
How To's
FAQs
- What is the Mobile Website?
- What is the the url to access Mobile Banking Website?
- Is the Mobile Website different from the website I view from my pc?
- Can I access the People's United Mobile Website on my device?
- Is the Mobile Website different from the website I view from my PC?
- How do I access my account using Mobile wesbite again? I just see a menu.
- If I forget to log out, is there a security time out?
Technical Support
Text Banking
How To's
FAQs
- What is Text Banking?
- What is People's United Bank text banking number?
- What are the text banking commands?
- Are text commands case sensitive?
- Will Text Banking work on my phone?
- Will I receive unsolicited text messages?
- I enrolled my phone number but did not receive a text message. What should I do?
- Can I use Text Banking on my phone with Mobile Banking?
- Can I use Text Banking on more than one device?
- What is an activation code?
- How can I transfer funds using text banking?
- Do you offer Text Message Alerts?
Mobile App
How To's
FAQs
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